To ensure that everyone has an equal opportunity to learn in a safe environment, Artventurous employees and or volunteers, reserve the right to suspend class for your child, should the following not be adhered to: misbehavior, acting inappropriately toward staff and other students or if they do not follow safety practices. Bad language, abuse or bullying will also not be tolerated.
If any of the above occurs, the child will be given a warning and if the behavior persists, the child will be removed from the class and parents or guardians will be called to come and pick them up.
As with all of our classes, if COVID restrictions or a lockdown occurs on the day/days of your bookings, we will do our best to reschedule to a future date. If the sessions cannot be postponed we will credit each ticket holder, where they can book into future classes of the same value as the one purchased.
If we are required to lock down for a lockdown event, tickets will be postponed for the projected duration of the lockdown. After the lockdown has been finalised and restrictions are lifted we will resume rebooking classes. The ACCC expects that you will receive a refund or other remedy, such as a credit where we will credit each ticket holder so they can book into future classes of the same value as the one purchased. We comply with this directive by offering to reschedule the event and offering a credit note if you are unable to attend if the lockdown exceeds 30 days we offer a full refund.
This policy confirms we will reschedule classes for the same day & time on a date approx 4-6 weeks after the postponed event allowing clients ample time to make arrangements to attend. If customers are unable to attend a credit with a 12-month expiry will be offered. Refunds will not be offered if you can not attend the new date.
ARTVENTUROUS , has the right to cancel ANY arts and crafts classes run by our studio will advise parents and students accordingly, by a phone call or SMS should the tutor be sick or unavailable. In this circumstance, another class can be booked in it's place but must be to the same value of the cancelled session.
If a student is unable to attend Artventurous art class, you can schedule another session at a later date to the same value. You must give Artventurous at least 24 hours' notice if you are unable to attend class. If a student is absent from class, or if notice is given in under 24 hours, no refund, part refund, credit or make up class will be offered. These cancellation terms, relate to our private, one off weekend and holiday classes.
ALL CLASSES MUST BE PAID IN FULL BEFORE THE BOOKED DATE. CLASS BOOKINGS CLOSE 2 DAYS BEFORE SESSION DATE.